It is vital to make an excellent first impression. This makes room cleaning an essential part of any hotel’s daily operations. The first few moments after guests open the door to their rooms are critical. Any mistakes made here will be recorded in their review or, worse, cause them to leave a negative review. How can you avoid costly mistakes and be known for exceptional cleanliness?
This blog will help you learn all about housekeeping. It covers everything from cleaning hotel rooms to software supporting your staff.
Why is hotel cleaning so important?
You have two options for hotel room cleaning: either you do it correctly and enjoy your guests’ silence or make mistakes and deal with complaints. The cost of repairs is expensive and measured in the negative reviews and lost customer trust. Even unbiased reviews can send chills down potential guests’ spines if the cleanliness rating is low.
You only have one chance to do it right. Housekeeping is a daily task that can make or break guests’ experiences. It shines a spotlight upon your team’s processes and attention to detail.
Hoteliers can use checklists, housekeeping professionals, and software to achieve perfect processes and a clean hotel room.
What should your cleaning policy look like?
The foundation of all housekeeping activities is a hotel room cleaning policy. It typically includes:
The vision is a way to align the brand and goals of the hotel with it.
Specific requirements for each house, such as the products that are used
Guidelines for conduct include engagement with guests and reporting defective appliances.
The frequency of procedures for the back and public areas of the house.
Checklists for cleaning between guests, turn-down service, and clean-up.
A thorough training session on policies covers more complicated situations and gives general guidance to help align the actions of the housekeeping staff with the hotel’s values.
If a hotel room cleaning service is hired, the room cleaning policy can be included in the agreement. It will set out clear operating procedures and standard operating procedures.
Here are 12 ways to make hotel rooms clean and tidy.
You’ve already read about signature touch’ twice. Now it’s time for you to identify yours. It could be as simple or detailed as hotel-branded chocolate on your nightstand, or a personalized greeting card on the mirror.
Clear communication is crucial to efficiency. Guests will be happier knowing the difference between cleaning a room for an in-house guest and a total turnover. This will result in happy guests and less time spent turning over a space.
Clear checklists should be prepared for rooms that aren’t standard. You should also include instructions for cleaning or maintaining special equipment, such as gym equipment or jet tubs.
Based on the occupancy level, forecast hotel room cleaning and staffing times. It starts with knowing when to clean a room and how many people are needed for that day.
When replenishing toiletries, amenities, or beverages, pay attention to the ‘use by dates. Having an expired Camomile Tea Bag in your Nespresso is not a good idea.
Make sure to use products and cleaning products that don’t have an overpowering or distinctive odor.
Regular checks should be made on all appliances. Change filters for air conditioners and clean ducts. Although these may seem more costly or time-consuming than others, they are much cheaper than guests complaining about appliances that don’t work or make noises or emit bad smells.
Standardize the organization of your housekeeping carts to make them easy to maneuver in your rooms, hallways, and carpets.
Regular deep cleanings of windows, carpets, guest rooms, and public areas should be done.
When new amenities are introduced, update your housekeeping checklists.
Recognize your housekeeping staff and allow them to voice concerns or recurring issues. It’s better to hear about towels falling off from a team member than from a guest.
You can return to your hotel floor with your team to see what a regular turnover looks like.
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