According to P&G Professional’s Cleaning Insights survey, the managers of cleaning operations within the hospitality industry cited “keeping customers happy” as the most critical factor for business.
A guest’s first impression of a hotel can significantly impact the customer’s overall experience. The cleanliness of rooms, bathrooms, and other common areas influences customer satisfaction. According to survey respondents in the hospitality industry, “customer complaints or dissatisfaction” is the top concern for cleaning and disinfection.
Hotel properties must create a clean environment from top to bottom to make customers feel welcomed, comfortable, and pampered. These areas directly affect guest impressions.
Restrooms
Patrons expect to enter a clean, odor-free restroom when they visit a hotel. In the survey, hospitality cleaning professionals ranked bathrooms as “the most important area to clean” (50 percent) and “the most difficult area to clean” (48 percent). Since restrooms can harbor many germs, they must be cleaned regularly and correctly.
The survey also revealed that “products that do the job right the first time” are the most critical factor in performing cleaning services (57 percent). Products that can remove multiple soils while disinfecting, like P&G Professional’s Spic and Span (r) Disinfecting All-Purpose Spray and Glass Cleaner and Comet(r)Disinfecting-Sanitizing Bathroom Cleaner, can help get the job done right the first timeMultipurpose products that are formulated to remove a broad range of target soils and disinfect simultaneously, such as P&G Professional’s Spic and Span(r) Disinfecting All-Purpose Spray and Glass Cleaner and Comet(r)Disinfecting-Sanitizing Bathroom Cleaner, can help get the job done right the first time,
This can also save you money because less product is needed, and the labor required to clean your restrooms will be reduced. These products contain surfactants, solvents, and acids to clean all hard-to-clean toilet soil. Choose products that offer 24-hour protection, especially for areas with high touch.
Lobby/Entrance
Guests first see the front desk and lobby when they enter your property to make a great first impression. In a survey, hospitality managers ranked the lobby or entrance as the second-most important “area to clean.” (16%) Cleaning this area is a lot of work.
Maintenance of lobby floors.
Cleaning the front desk surface daily.
Dusting the lobby furniture regularly.
Dust is constantly being formed and deposited. It can cause allergies and detract from the overall cleanliness of a room. Use a Duster to make dusting easier. It traps up to twice as much dust as a dry cloth.
Eliminating odors in furniture and carpet.
New products such as Febreze professional sanitizing fabric refresher eliminate odors on soft surfaces, like carpets and couches. They also kill 99.9% of bacteria and prevent mildew and mold growth.
Keep your lobby doors and windows clean by cleaning them regularly to remove dirt, sticky fingerprints, and streaks.
Guest rooms
From the moment guests open the door to their room, they are making judgments on the adequacy of the accommodations. Sight and smell will shape their impressions. A clean, fresh-smelling room can be very welcoming. After thoroughly cleaning guest rooms, add that finishing touch with odor eliminators, such as the new Febreze Professional (r). This product kills 16 different types of bacteria and offers a light, fresh smell. It also uses patented technology to lock onto odor molecules, eliminating odors from soft surfaces. These products eliminate odors, keep feelings smelling fresh and clean and provide weak surface sanitation.
New products such as Microban Professional offer 24-hour protection against bacteria growth, even after repeated touches. They clean and sanitize in one step, making them ideal for frequently touched areas like TV remote controls, handrails, door knobs, and elevator buttons.
Toilet Paper
Increase guest satisfaction by improving the quality of toilet paper in the guest room. In the Consumer Cleaning Insights Survey 2017, The survey found that 77 percent of respondents said it was a pleasant surprise when they received a high-quality toilet tissue. Other two-thirds (66%) looked forward to returning to the hotel after receiving a toilet tissue. Charmin (r) Bathroom Tissue for Commercial Usage The tissue is softer and more comfortable for guests. Businesses can save money on roll replacements by using thicker rolls. By using Charmin Commercial Use in 100 rooms and delaying the replacement of rolls in guestrooms, a hotel can save $2,000 per annum.
Linens & Towels
When linens and towels are perceived as dingy, guests will often complain to the front desk or may even ask to switch rooms. Consider using a proven laundry system, such as the Tide (r Professional The laundry system helps to maintain fiber strength, allowing linens to stay whiter for longer.
The fabric can be softened and refreshed by using detergents that are highly effective and trusted by consumers. It can create a more homely environment for your guests while they’re away from home.
Exercise Rooms and Gyms
Maintaining a clean, odor-free environment in all gyms and fitness rooms is essential. This will help guests feel more comfortable sharing equipment. Multipurpose products can clean and disinfect equipment, helping create a hygienic atmosphere. Read the label carefully to determine if a product is multipurpose and to get instructions.
Read the label carefully to determine if a product has multiple uses and to get instructions for proper use.
Your hotel should place a high priority on cleanliness. A clean hotel environment leaves an excellent first impression and increases customer loyalty. This keeps guests coming back to the hotel year after year.
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